HiModel Policies>HiModel - China, Chinese, Radio Control, RC, R/C, Wholesale, Distributor, Manufacturer, Supplier, Exporter, wholesaler, Factory, Cars, Trucks, Airplanes, Boats, Helicopters.

PRODUCT AVAILABILITY

Please note that listed availability might not be applicable for multiple copies of an item, and that sudden demand for an item can have an effect on its availability. We will inform you by phone or e-mail if any items in your order prove to be unavailable.

Shipping times are calculated from the time your merchandise leaves the HiModel warehouse. Packages are usually shipped from our warehouse within 3 days of your order. This would be delayed if an order were placed over the weekend or on a holiday. Please make your arrangements accordingly.

Due to the high damage rate of airplane and sailplane kits during delivery, we now do not accept retail orders for products like airplane kits.

SHIPPING

We ship all our orders using DHL Express, EMS or Air Parcel offered by China Post. Depending on your requirement and the weight, size of your order, for DHL and EMS, shipments usually takes 5 to 7 days; and about 15 days for Air Parcel of China Post.

Many airplane and sailplane kits, which do not exceed box size restrictions, can be shipped worldwide.

SHIPPING DAMAGE/MISSING/INCORRECT ITEMS IN YOUR MAIL

Notify us immediately (preferably by Email) about the damage or loss and we will start the claim process. You will then be advised of the status of your claim.

In case a incorrect item been sent with your order, notify us immediately upon receipt, We will resolve it on a case by case basis.

BACKORDERS

We backorder out-of-stock merchandise whenever possible unless you specify that you do not want an item backordered. Certain sale merchandise, products with uncertain availability, discontinued items may not be backordered. On occasion we may run out-of-stock on an item while we are wating for your payment, in this case, we will whip you the rest of your order unless you note otherwise, We only charge our shipping charge once per order and will not charge you twice for orders containing backorders. We will only ship back orders via an "express" ship method at the customer's request and cost. Backorders shipped at our expense will be shipped via the most economical shipper. You may cancel your backorders at any time prior to the order being packed up for shipping.

CREDITS AND BALANCE DUES

Any outstanding balance dues will be applied to your next order.

DEFECTIVE MERCHANDISE

We will accept defective merchandise that was purchased from Hi Model for refund or exchange under the following conditions: Merchandise muse be returened within 40 days of pruchase. We do not accept returns via COD or billed to Hi Model in any way. The merchandise must be in new and unused condition and in its original package, and in resalable condition. Do not write anything on the package. Mounting and running fuel through a model engine, installing radio parts in a model, cutting up balsa sheets in kits, Installing and using a battery, installing software or discarding the packing material are some examples of what constitutes used merchandise, Servo returns must include the complete unopened accessory package. Any servo return with an incomplete or missing accessory package will not be exchanged or refunded. All returns must include a copy of the original packing list that came with your shipment. For merchandise that is not defective, you will be charged a re-stocking fee which will be less than or equal to your original order's shipping/handling cost. You must include a note with the reason for return or exchange or we will not process your return. Defective merchandise will be replaced or refunded at our discretion.

LIMITS OF RESPONSIBILITY

We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. It is difficult or impossible to determine for certain whether crash damage was due to radio system failure or operator error. Electrical polarity must be properly observed in hooking up electrical components. Current limits must be observed with batteries, speed controllers, and electric motors. HiModel accepts no responsibility for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts etc.
International radio frequency and electric current requirements are the responsibility of the buyer.

LITHIUM POLYMER BATTERIES

Once you receive your battery or battery pack, test it for low voltage condition before you charge or discharge the battery. There is absolutely no warranty for any Lithium Polymer battery or battery pack once you have placed it on a charger. Once you use or discharge a Lithium Polymer battery or battery pack there is no warranty. As it is difficult or impossible to determine that the discharge rates do not exceed the manufacturer's specified maximum rates for these cells in your application. Therefore, the use of Lithium Polymer batteries in radio-controlled models is to be considered experimental, and there is no warranty, expressed or implied, with respect to the capacity, life in cycles, storage, or discharge characteristics of cells in RC use, nor any other use nor aspect. We strongly suggest you use a safety guard component with these cells. Lithium Polymer batteries hold a huge amount of energy and must be respected. Since we cannot guarentee customers will follow the proper safety precautions and use an appropriate well functioning charger with the correct settings, we cannot accept any responsibility for the use of Lithium Polymer battery products. Therefore, HiModel assumes no responsibility for the use of Lithium Polymer battery products by our customers. Your use of this product means you accept our terms and you are fully responsible for any consequences.

OUR EMAIL AND PRIVACY POLICY

We do not share , rent, or sell your private information to any other company or individual. All your personal information will solely used for Hi Model to offer a better service to you.

PRICES AND/OR DESCRIPTION CHANGES

All prices, pictures and descriptions on this site and all other Hi Model publications are subject to change without notice. Hi Model maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Hi Model reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.