Please note that listed availability might not be applicable for multiple copies of an item, and that sudden demand for an item can have an effect on its availability. We will inform you by phone or e-mail if any items in your order prove to be unavailable.
Shipping times are calculated from the time your merchandise
leaves the HiModel warehouse. Packages are usually shipped
from our warehouse within 3 days of your order. This would
be delayed if an order were placed over the weekend or on
a holiday. Please make your arrangements accordingly.
Due to the high damage rate of airplane and sailplane kits
during delivery, we now do not accept retail orders for products
like airplane kits.
ITEMS IN YOUR MAIL
Notify us immediately (preferably by Email) about the damage
or loss and we will start the claim process. You will then
be advised of the status of your claim.
In case a incorrect item been sent with your order, notify
us immediately upon receipt, We will resolve it on a case
by case basis.
We backorder out-of-stock merchandise whenever possible unless
you specify that you do not want an item backordered. Certain
sale merchandise, products with uncertain availability, discontinued
items may not be backordered. On occasion we may run out-of-stock
on an item while we are wating for your payment, in this case,
we will whip you the rest of your order unless you note otherwise,
We only charge our shipping charge once per order and will
not charge you twice for orders containing backorders. We
will only ship back orders via an "express" ship
method at the customer's request and cost. Backorders shipped
at our expense will be shipped via the most economical shipper.
You may cancel your backorders at any time prior to the order
being packed up for shipping.
CREDITS AND BALANCE DUES
Any outstanding balance dues will be applied to your next
We will accept defective merchandise that was purchased from
HiModel for refund or exchange under the following conditions:
Merchandise must be returened within 7 days of arrival. The merchandise must be in new and unused condition
and in its original package, and in resalable condition. For merchandise that is not defective, you will be charged
a 20% re-stocking fee. You must include
a note with the reason for return or exchange or we will not
process your return. Defective merchandise will be replaced/repaired
or refunded at our discretion.
Warranty period for all products is 30 days unless otherwise stated.
A defective item is an item that arrives undamaged in shipping, but unable to function properly. The item must not have any visible damage and must clearly be from manufacturing issues.
Any item that was opened and played with and was in working condition out of the box is NOT considered a defect.
Product(s) MUST be returned to us for replacement, no matter the cost or condition of the product.
Shipping charges are not refunded. You will be responsible for the return shipping fees incurred to send the item(s) back to us, the charges for sending the repaired/replaced product(s) back to you for qualified warranty will be paid by HiModel.
Contact us via the online Help Ticket System first before you return any item.
LIMITS OF RESPONSIBILITY
We accept no responsibility for crash damage and/or loss
of kits, engines, accessories, etc. It is difficult or impossible
to determine for certain whether crash damage was due to radio
system failure or operator error. Electrical polarity must
be properly observed in hooking up electrical components.
Current limits must be observed with batteries, speed controllers,
and electric motors. HiModel accepts no responsibility for
any purchased components that are incorporated into radio
systems or problems caused by incompatibility between radio
components, parts etc.
International radio frequency and electric current requirements
are the responsibility of the buyer.
Our liability for all products is imited to the sale price of the product.
LITHIUM POLYMER BATTERIES
Once you receive your battery or battery pack, test it for
low voltage condition before you charge or discharge the battery.
There is absolutely no warranty for any Lithium Polymer battery
or battery pack once you have placed it on a charger. Once
you use or discharge a Lithium Polymer battery or battery
pack there is no warranty. As it is difficult or impossible
to determine that the discharge rates do not exceed the manufacturer's
specified maximum rates for these cells in your application.
Therefore, the use of Lithium Polymer batteries in radio-controlled
models is to be considered experimental, and there is no warranty,
expressed or implied, with respect to the capacity, life in
cycles, storage, or discharge characteristics of cells in
RC use, nor any other use nor aspect. We strongly suggest
you use a safety guard component with these cells. Lithium
Polymer batteries hold a huge amount of energy and must be
respected. Since we cannot guarentee customers will follow
the proper safety precautions and use an appropriate well
functioning charger with the correct settings, we cannot accept
any responsibility for the use of Lithium Polymer battery
products. Therefore, HiModel assumes no responsibility for
the use of Lithium Polymer battery products by our customers.
Your use of this product means you accept our terms and you
are fully responsible for any consequences.
We do not share , rent, or sell your private information
to any other company or individual. All your personal information
will solely used for Hi Model to offer a better service to
PRICES AND/OR DESCRIPTION CHANGES
All prices, pictures and descriptions on this site and all
other Hi Model publications are subject to change without
notice. Hi Model maintains no responsibility for inadvertent
errors. In the event of typographical errors on our site or
in our publications, Hi Model reserves the right to cancel
or refuse orders at its sole discretion. Please contact us
within 30 days regarding price or promotion discrepancies.